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Amex Platinum Concierge made my trip to London incredibly smooth

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A woman in the stands at Wimbledon with a tennis match in progress behind her.

The author, Rachel Dubé.

Rachel Dube

  • On a recent visit to London, I took advantage of the Amex Platinum Concierge to help me organize my trip.
  • The American Express Travel team was able to secure tickets for exclusive events, such as Wimbledon and BST Hyde Park.
  • I also saved money on my flights and got extra benefits at my hotel by booking with Amex.
  • Read Insider’s guide to the best travel rewards credit cards.

I got the Platinum Card® from American Express

for over two years now. However, while planning my recent trip to London, I finally decided to take advantage of the American Express Platinum Concierge service.

Using the service, I was able to get exclusive tickets to events in London, save over $2,000 on my business class flights, earn Amex points for future travel, and receive perks at my hotel that I Wouldn’t have gotten otherwise had I booked alone.

The Platinum Concierge service was a one stop shop for booking my trip. When I called I was connected to the American Express Travel consulting team who helped me plan my entire vacation from start to finish.

Here’s why using the Amex Platinum Concierge was worth it.

We focus here on the rewards and benefits that come with each card. These cards aren’t worth it if you’re paying interest or late fees. When using a credit card, it’s important to pay off your balance in full each month, make your payments on time, and only spend what you can afford.

Amex Platinum Concierge made trip planning easy and saved me money

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good to excellent

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  • Long list of travel perks, including airport lounge access and complimentary elite status with Hilton and Marriott (registration required)
  • Annual statement credits with Saks and Uber
The inconvenients
  • Bonus categories leave something to be desired
  • One of the highest annual fees among premium travel cards

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  • Earn 100,000 Membership Rewards® points after spending $6,000 on purchases with your new card in your first 6 months of card membership. Apply and select your favorite metal card design: Classic Platinum Card®, Platinum x Kehinde Wiley or Platinum x Julie Mehretu.
  • Earn 5X the Membership Rewards® points for flights booked directly with the airlines or with American Express Travel up to $500,000 on such purchases per calendar year and earn 5X the Membership Rewards® points on prepaid hotels booked with American Express Travel .
  • Earn $200 in statement credits annually on Fine Hotels + Resorts® or The Hotel Collection prepaid reservations, which require a two-night minimum stay, through American Express Travel when you pay with your Platinum Card®. And if you fly, you can receive up to $200 in statement credits per calendar year after you select an eligible airline and incidental charges are billed by the airline to your Platinum Card®.
  • $240 Digital Entertainment Credit: Get up to $20 each month on eligible purchases made with your Platinum Card® on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM and The New York Times. Registration required.
  • $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ subscription with statement credit after you pay Walmart+ each month with your Platinum Card. Cost includes $12.95 plus applicable local sales tax. Plus Ups are excluded.
  • American Express has expanded the Centurion® network to include more than 40 Centurion lounges and studios worldwide. There are even more places where your Platinum Card® can get you free admission and exclusive perks.
  • $200 Airfare Credit: Get up to $200 in statement credits per calendar year in baggage fees and more from an eligible airline.
  • $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on ride or meal orders in the US each year. Uber Cash and Uber VIP status is only available to Basic cardholders.
  • $300 Equinox Credit: Get up to $25 back each month on the Equinox+ digital fitness app or eligible Equinox Club memberships when you pay with your Platinum Card®. Registration required.
  • $189 CLEAR® Credit: Use your card and get up to $189 back annually on your CLEAR® membership. CLEAR® is available at select airports and stadiums.
  • Annual fee of $695.
  • Terms apply.
  • See rates and fees

The initial call to the Amex Platinum Concierge was long and they asked about all my preferences which allowed them to tailor the experience to what worked best for me. We talked about what events I was looking to book, where I wanted to stay, and how and where I wanted to fly to London.

Regarding the flight reservation, they asked me for my preferred airline, flight times and airport preferences. Also, I was able to save over $2,000 on my United Airlines business class flights because they used the international airline program and the Insider Fares tool.

The hotel reservation involved questions about my preferred hotel experience, including whether or not I wanted a chain or local experience, as well as my neighborhood preferences. Personally, I opted for a hotel brand in which I have already stayed, The London Edition.

Since the consultants at American Express Travel booked it, I’ve received perks like a room upgrade, $100 experience credit, early check-in and late check-out, and free breakfast through the Fine Hotels and Resorts program**. I will also receive a $200 statement credit on my card through the Amex Platinum Annual Resort Credit.

While there I was interested in getting tickets to Wimbledon and Adele at BST Hyde Park. American Express Travel consultants were able to secure my tickets for both and give me access to American Express experiences on site, including the Cardholder Loungeas well as access to the mezzanine at BST Hyde Park which included stunning views of the Great Oak Stage.

For events, the American Express travel team also booked me transportation to and from my hotel for easy access.

With the Platinum Card, I was also able to access the American Express lounges at both airports on my trip, which is a perk I often use when traveling.

How to Use American Express Platinum Concierge Service

To use the Amex Platinum Concierge, you call the number on the back of your Platinum Card. You will be put in touch with the team who will then put you in touch with the American Express Travel consultants. After a conversation with them about your preferences, they will get to work planning your trip.

They will give you a time range and you will discuss it by email or phone to further plan the trip. When everything is finalized, they will use your Platinum Card (with your permission, of course!) to book everything and send all email confirmations.

Personally, I didn’t find any downside to using the service. The team was super responsive to my needs and worked with my specifications for everything from the hotel to the activities I wanted to do. I will absolutely use the Amex Platinum Concierge on my future trips, especially since everything has been so smooth.