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Data Breach Alert: Maplesoft | Console and Associates, PC

Recently, Maplesoft announced that an unauthorized third party may have installed malicious code in the company’s online store. As a result, financial information, including credit card numbers, of some customers was accessible to the unauthorized party. On April 9, 2022, the company sent data breach notifications to all affected parties notifying them of the breach.

If you have received a data breach notification, it is essential that you understand what is at risk and what you can do about it. To learn more about what you can do if your data has been stolen, see our previous blog post, “A Guide for Data Breach Victims”.

On average, victims of identity theft spend 200 hours and over $1,300 trying to find their identity. Many victims also suffer emotional distress, experience credit damage, discover loans made in their name without their knowledge, and may even end up with criminal records for crimes they did not commit. Taking immediate action is the best way to prevent the worst consequences of a data breach.

What we know so far about the Maplesoft data breach

According to a letter issued by the company, on April 7, 2022, Maplesoft was contacted by a customer who believed their payment card had been compromised after making a purchase from Maplesoft’s online store. In response, the company investigated the customer’s claim, finding that an unauthorized party had placed a line of malicious code in the company’s online store. As a result, the unauthorized party was able to access some customers’ payment information.

Maplesoft is a division of Canadian software company Waterloo Maple, Inc. Maplesoft develops, markets and sells mathematics-based software to engineers, educators and researchers in a variety of industries, including science, technology, engineering and mathematics. Waterloo Maple is a subsidiary of Cybernet Systems Group, a Japanese software company. Maplesoft employs over 130 employees and generates approximately $34 million in annual revenue.

Learn more about the causes and risks of data breaches

Often, data breaches result from a hacker gaining unauthorized access to a company’s computer systems in an effort to obtain sensitive consumer information. Although no one can know why a hacker targeted Maplesoft, it is common for hackers and other criminals to identify companies believed to have weak data security systems or vulnerabilities in their networks.

Once a cybercriminal gains access to a computer network, they can then access and delete all data stored on compromised servers. While in most cases a business victim of a data breach can identify the accessed files, they may have no way of knowing which files the hacker actually accessed or deleted. Datas.

Although the fact that your information has been compromised in a data breach does not necessarily mean that it will be used for criminal purposes, being the victim of a data breach puts your sensitive data in the hands of someone unauthorized. Therefore, you are at increased risk of identity theft and other fraud, and criminal use of your information is a possibility that should not be ignored.

Given this reality, individuals who receive a Maplesoft data breach notification should take the situation seriously and remain vigilant by checking for any signs of unauthorized activity. Companies like Maplesoft are responsible for protecting the consumer data in their possession. If Maplesoft is found to have failed to adequately protect your sensitive information, you may be eligible for financial compensation through a data breach lawsuit.

What are consumer remedies following the Maplesoft data breach?

When customers decided to do business with Maplesoft, they assumed that the company would take their privacy concerns seriously. And it goes without saying that consumers would think twice about giving a company access to their information if they knew it wouldn’t be secure. Thus, data breaches such as this raise questions about the adequacy of a company’s data security system.

When a business, government entity, nonprofit, school, or other organization accepts and stores consumer data, it also accepts a legal obligation to ensure that this information is kept private. US data breach laws allow consumers to pursue civil data breach claims against organizations that fail to protect their information.

Of course, given the recentness of the Maplesoft data breach, the investigation into the incident is still in its early stages. And, at this time, there is still no evidence to suggest that Maplesoft is legally responsible for the breach. However, that may change as more information about the breach and its causes comes to light.

If you have questions about your ability to bring a data breach class action lawsuit against Maplesoft, contact a data breach attorney as soon as possible.

What should you do if you receive a Maplesoft data breach notification?

If Maplesoft sends you a data breach notification letter, you are among those whose information was compromised in the recent breach. Although this is not the time to panic, the situation deserves your attention. Below are some important steps you can take to protect yourself against identity theft and other fraudulent activity:

  1. Identify compromised information: The first thing to do after becoming aware of a data breach is to carefully review the data breach letter sent. The letter will tell you what information about you was accessible to the unauthorized party. Be sure to make a copy of the letter and keep it for your records. If you’re having trouble understanding the letter or what steps you can take to protect yourself, a data breach attorney can help.

  2. Limit future access to your accounts: Once you’ve determined what information about you was affected by the breach, the safest game is to assume that the hacker who orchestrated the attack stole your data. Although this is not the case, prevention is better than cure. To prevent future access to your accounts, you must change all passwords and security questions for any online account. This includes online banking accounts, credit card accounts, online shopping accounts, and any other accounts that contain your personal information. You should also consider changing your social media account passwords and setting up multi-factor authentication where available.

  3. Protect your credit and financial accounts: After a data breach, companies often provide affected parties with free credit monitoring services. Signing up for free credit monitoring offers important protections and does not affect any of your rights to bring a data breach lawsuit against the company if it is found to be legally responsible for the breach. You should contact a credit bureau to request a copy of your credit file, even if you notice no signs of fraud or unauthorized activity. Adding a fraud alert to your account will provide you with additional protection.

  4. Consider implementing a credit freeze: A credit freeze prevents anyone from accessing your credit report. Credit freezes are free and remain in effect until you remove them. Once a credit freeze is in place, you can temporarily lift it if you need to apply for any type of credit. While freezing credit on your accounts may seem like overkill, given the risks involved, it’s warranted. According to the Identity Theft Resource Center (“ITRC”), freezing credit on your account is “the most effective way to prevent a new credit/financial account from being opened.” However, only 3% of data breach victims freeze their accounts.

  5. Monitor your credit report and financial accounts regularly: Protecting yourself following a data breach requires continuous effort on your part. You should regularly check your credit report and all financial account statements for any signs of unauthorized activity or fraud. You should also call your banks and credit card companies to report that your information has been compromised in a data breach.

Below is a copy of the initial data breach letter issued by Maplesoft:

Expensive [Consumer],

I am writing to you today to inform you of a data breach that recently occurred in our online store. We are reaching out to let anyone who has been affected by this incident know. Unfortunately, your payment card details, email address, billing address and name may have been included in this data breach.

What happened? On Thursday April 7, 2022, we were contacted by a customer who suspected that their payment card had been compromised following a transaction made in our store. During our investigation, we discovered that a malicious script had been placed in our online store. As a result, the authors were able to access financial information when customers made transactions. We took immediate action to secure our systems, including temporarily closing our online store and website. Since you made a transaction in our store while this script was in place, we are notifying you of this violation.

And now? We have removed the malicious script from our online store and are actively monitoring our platforms and systems to ensure that no other customer data is compromised. We strongly recommend that you contact your payment card provider immediately and notify them of this breach so that they can issue you a replacement card. We also recommend that you review your financial statements and report any suspicious transactions to your card provider. We sincerely apologize for the concern and inconvenience caused by this incident. If there is anything we can do to assist you, please email Gayle Horyn, our Data Protection Officer, at [email protected] weekdays between 9am and 5pm EST.